Your Statutory rights are not affected by any of the following store policies.
Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.
Return / Refund Policy
As all If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Delivery Information
When you’re at the checkout, our system will automatically calculate the delivery charge that is applicable to your order.
In calculating the delivery charge, our system references the size and weight of the items you have chosen, as well as the delivery address and delivery service you choose. For an exact price on carriage therefore, please make sure you visit the checkout section.
Delivery time to UK and Ireland is usually 3 to five days for in stock, non personalised items and 7 to 10 days for personalised items. If your order is for delivery outside the UK or Ireland we will contact you once we have received your order. Delivery times are stated in good faith. Wherever a delivery time is stated, it serves as a guide timeline and we do not warrant that the products will be with you on a specific date. We will do our best to meet these timelines but cannot guarantee it. Over 98% of our products are delivered inside our quoted timelines.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order. NO VAT is charged. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Terms and Conditions of Sale are dealt with at the purchasing stage – either at the buying stage online or on our order forms. Please be sure to read these at the time of ordering. If you make a telephone order to us (based on the fact that you can’t for whatever reason use the online web purchasing facility or use the order forms) then we will alert you to the fact that terms and conditions apply. Your provision of any payment details would deem that the terms are accepted by you the buyer. This will be discussed at the time of placing order.
All Product Sizes are pretty accurate, but due to the nature of making customised products by hand and one by one, there will be marginal size differences in the finished item to the sizes quoted on this web site. Occasionally we may substitute materials and adjust product design to accommodate production considerations in relation to supply or stock shortages.
All Promotional Images of our products are good guides for what we make. We do not warrant that the final item will be exactly as per the images contained in this web site. There are often improvements made to products that are not visible in the promotion photographs, and there may be occasion when a stock component may be unavailable giving rise to the need to supply a variant of that part in the finished item.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.